A Windows DxDiag report, which provides information about the computer's hardware.Felix collects only routine diagnostics information that is helpful in addressing technical problems. Simply attach the DrFelixResults file to your email to Customer Support.įor step-by-step direction, please see the Attach a File to Your Email help article.zip file named DrFelixResults will be created and saved to your desktop. Felix is finished, click the Close button. Please note the green progress bar, as it may take a minute or two to finish. Once the program starts, it will display the Terms and Conditions.If you choose to Save, you will have to manually run the program file after it has downloaded to your computer. If you choose Run, the program will start as soon as it downloads. Select Run or Save File when prompted. ![]() Please contact customer support and share the title of the game and an explanation of where you're stuck. If you're stuck in a game, you do not need to run Dr. ![]()
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